Trust, Safety & Insurance

At Mokingo you our customers are our main priority and your safety is our sole concern. So everytime you book a ride, a service, or a delivery we ensure you get a safe experience always!

How? We have the profiles of all the providers thoroughly verified so as to ensure your safety is always maintained. However, in a situation where you may feel in danger, we have a support team that you can contact and they take care of the rest or you can contact your close family or friends directly from the app itself and let them know the situation.

For us you our valued providers and your safety matters the most. Therefore we have made sure that when you use the app you are not sent to jobs to areas that may seem unsafe or having criminal history.

Also after any delivery, ride, or service, we make sure to take anonymous feedback to know the overall experience and improve it if necessary. 
We have a very stringent insurance policy to ensure that the services you receive are 100% safe. So, we make sure to have providers who are thorough professionals and have their own Commercial Auto Insurance. This way we make sure your safety and the safety of the providers also remain intact.

Mokingo’s ambition is to build a trusted and secure marketplace where entrepreneurs and consumers can participate and thrive with peace of mind. As millions continue to rely on us daily, safety remains our top priority.

Security email alerts
Alerts are sent to the email address on the user's account when a device change is detected or a new social account is linked.

Trip monitoring

Mokingo continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support.

Driving Safety Report

Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.

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