This Privacy Notice and its Addendum(s) (“Privacy Notice”) describe how Mokingo International Group, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Mokingo”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of Mokingo’s mobile applications and websites (respectively “Apps” and “Websites”), as well as products, features and other services globally, operated by Mokingo (collectively, “Services”). This Privacy Notice applies to our consumers , agents, vendors, suppliers, partners (such as driver, delivery, and merchant partners), contractors and service providers (collectively “you”, “your” or “yours”). “Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information. We typically collect, use, disclose or otherwise process your Personal Data in accordance with this Privacy Notice with your consent, or in compliance with applicable laws, such as where:
it is required for us to comply with legal requirements;
it is required for us to enter into or perform a contract with you; and/or
for our legitimate interests or the legitimate interests of any other persons, including but not limited to for the purposes set forth in this Privacy Notice.
I. COLLECTION OF PERSONAL DATA We collect (and may combine) Personal Data about you in the ways listed below: You provide your Personal Data to us We collect your Personal Data when you provide it to us. For example, when you:
complete a user profile or registration forms (such as your name, contact information and other identification information where needed);
provide information to assess your eligibility to provide services as a Mokingo driver partner or delivery partner (such as your driver’s license information, vehicle information and background check results);
interact with our social media pages (such as your social media account ID, profile photo and any other publicly available data);
participate in contests or events organised by us (such as the pictures, audio, or videos you may submit, which may include images of yourself);
verify your identity through various means (such as social media logins, submission of selfie images or independently verified payment card information);
fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status, occupation and income information); and
agree to take a ride with in-vehicle audio and/or video recording features.
When our Services are used Personal Data may be collected through the normal operation or use of our Apps, Websites and Services. Some examples are:
your location information;
feedback, ratings and compliments;
transaction information (such as payment method);
information about how you interacted with our Apps, Website or Services (such as features used and content viewed);
device information (such as hardware model and serial number, IP addresses), file and app names and versions, GPS location, IMEI number, and advertising identifiers or any information that may indicate device or app modification);
telematics data (such as your speed, acceleration and braking data);
we work with partners to install telematics devices in rental vehicles for the following purposes:
to ensure that vehicles are maintained appropriately and serviced in a timely fashion;
to help maintain the safety, security and integrity of our Services;
to improve and enhance our Services; and
for internal tracking of the vehicle, analysis and administrative purposes.
these partners own and share such telematics data with us:
our partners are also contractually obliged to safeguard this data.personal data you enter in messages when you use our in-app communication features; and
personal data you enter in messages when you use our in-app communication features; and
personal data that may be captured through your interaction with us, our agents, in-vehicle audio and/or video recording during a ride (such as your image or voice or both, and its related metadata).
our in-vehicle applications or devices
we may install in-vehicle audio and/or video recording applications or devices to promote the safety and security of our driver partners, delivery partners and consumers.
your Personal Data may be captured in these audio and/or video recordings. Where in-vehicle audio and/or video recordings are made, such recordings are collected, processed, used and stored in a manner in accordance with this Privacy Notice and applicable laws.
Do note that some Mokingo partners may install personal in-vehicle applications or devices in their vehicles for their own purposes, which may result in your Personal Data being captured by them during the course of use of our Service. This practice is not endorsed nor prohibited by Mokingo, and the collection, use and disclosure of Personal Data obtained from personal in-vehicle applications or devices is the responsibility of the relevant partner. Please check with the relevant partner if you have any quires about their use of personal in-vehicle applications or devices. From other sources When we collect Personal Data, including but not limited to your name, contact information and other identification information where needed from other sources. Such sources include:
our business partners, such as fleet partners, payment providers, ride-hailing partners and transport partners;
insurance and financial providers;
credit bureaus, alternative credit scoring agencies and any other credit reporting organisations;
publicly available or governmental sources of data;
when our users add you as an emergency contact;
when our users add you as a recipient or beneficiary of any use of our Services;
when you use our in-app chat; and
marketing services providers or partners.
Sensitive Personal Data Some of the Personal Data that we collect may be sensitive in nature. This may include Personal Data pertaining to your race, national ID information, religious beliefs, background information (including financial and criminal records, where legally permissible), health data, disability, marital status and biometric data, as applicable. We collect sensitive Personal Data only with your consent and/or in strict compliance with applicable laws. In the event that you are required to furnish any documentation or information to us for any Purpose which may contain such sensitive Personal Data (which is not required for that Purpose), you agree to redact such sensitive Personal Data before providing such documentation or information to us. When you provide Personal Data of other individuals to us In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact, when you use the in-app chat or when you add them as recipients or beneficiaries of any use of our Services. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Privacy Notice. Personal Data of minors As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Mokingo. In the event that such Personal Data of a minor is disclosed to Mokingo, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Notice and take responsibility for his or her actions. II. USE OF PERSONAL DATA Mokingo may use your Personal Data for the following purposes set out in the list below. (“Purposes”). Additionally, if you use Mokingo in various capacities (for example, if you use multiple Mokingo Services, or if you are both a driver partner/delivery partner and a consumer), we may link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes described below: Providing services and features Your Personal Data will be used to provide, personalise, maintain and improve our Apps, Websites and Services. This includes using your Personal Data to:
engage you to provide you with Services across our various business verticals;
create, administer and update your account;
process, manage or verify your eligibility for or application of Services, promotions, rewards and subscriptions with Mokingo;
conduct due diligence checks and risk assessments / analysis;
verify your identity and age (where necessary);
validate your ride and process payments;
offer, obtain, provide, facilitate or maintain insurance or financing solutions;
track the progress of your trip and detect abnormal trip variations;
personalise your Apps experience (such as to recommend products and services relevant to you, identify your preferences or otherwise personalise your experience with Mokingo);
make your experience more seamless, such as automatically filling in your registration information (such as your name or phone number) from one Service to another Service or when you participate in our surveys;
perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
enable communications between our users;
invite you to participate in our surveys and studies;
enable our partners to manage and allocate fleet resources; and
fulfil the services to you as a data processor, where you have provided consent to the data controller (i.e. the organisation you had purchased goods or services from, and for whom Mokingo is providing services on behalf of) for such services to be rendered.
Safety and security We use your data to ensure the safety and security of our Services and all users. This includes:
screening driver and delivery partners before enabling their use of our Services;
identifying unsafe driving behaviour such as speeding, harsh braking and acceleration, and providing personalised feedback to driver partners;
verifying your identity when you log in to Mokingo;
using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;
sharing drivers and passengers of driver partners’ location and details when the emergency button or the “Share My Ride” feature is activated; and
monitoring compliance with our terms and conditions and policies.
User support We use Personal Data to resolve user support issues. For example, we may:
investigate and address concerns;
monitor and improve our user support responses;
respond to questions, comments and feedback; and
inform you about steps taken to resolve user support issues.
Research and development and security We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services, and facilitate development of insurance and finance solutions. Legal purposes We may use the Personal Data we collect for legal purposes, such as to investigate and resolve claims or disputes, detect/prevent/prosecute crime, or as allowed or required by applicable law. We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority. For example, we may use your Personal Data to:
comply with court orders or other legal, governmental or regulatory requirements;
enforce our Terms of Service or other agreements; and
protect our rights or property in the event of a claim or dispute.
Marketing and promotions We may use your Personal Data to send you marketing communications relating to customised products or services (that may be of interest or relevance based on your profile), or Mokingo’s partners’, sponsors’ and advertisers’ products, services, events or promotions. For example, we may:
send you special offers that may be of interest or relevance to you across all of Mokingo’s service offerings;
send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
notify, invite and manage your participation in our events or activities.
We may communicate such marketing to you by various means, where applicable (including by SMS, chat applications (e.g. WhatsApp, Telegram, LINE, Viber, WeChat, Zalo)), push notification, call, and by email). If you wish to unsubscribe to the receiving of such marketing communications, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our Apps settings. Please note that while you may opt out of marketing or promotion communications, Mokingo may still send you service-related messages (such as information on your transactions, rewards, etc.). User Published Content If you publish content (such as a review or comment) on Mokingo’s platform, it will be shown publicly along with your personal data (such as profile name, uploaded photo(s)), and other information you choose to include in your content. III. DISCLOSURE OF PERSONAL DATA We need to share Personal Data with various parties for the Purposes. These parties include: Other users For example:
If you are a passenger of driver partners, we may share your username, pick-up and drop-off locations with our driver partner fulfilling your Service request;
If you are a driver partner, we may share your Personal Data with your passenger including your name and photo; your vehicle make, model, number plate, location and average rating;
If you are a delivery partner, we may share your Personal Data with your selected merchant and user, including your name and photo; your vehicle make, model, location and average rating;
If you are using our MokingoExpress Service, we may share your Personal Data with the recipient of your parcel, and vice versa, as well as the delivery partner in charge of fulfilling your service request; and
If you use our in-app chat, we may share your mobile number and Mokingo-registered name with the other parties to your chat.
With third parties With third parties related to your use of Mokingo Services For example:
If you are a passenger of driver partners, we may share a vehicle’s location and driver’s and/or your name with third parties when you use the “Share My Ride” feature or activate the Emergency Button.
If you are a driver-partner, we may disclose your vehicle plate number or other personal data to the insurance company and/or to your passenger for the purpose of submission of insurance claims..
With the owner of Mokingo accounts that you may use For example, your employer may receive trip data (tagged as business rides) when you use your employer’s Mokingo for Business account. With subsidiaries and affiliates We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates. The companies in the Mokingo group share resources, such as infrastructure and technology, with each other to provide you with a consistent, relevant and secure experience when you use our Services, and for the Purposes set out in this Privacy Notice. For example, we do this to make your experience more seamless, such as by automatically completing your registration information from your use of one Mokingo’s Service when you sign up for a new Mokingo Service. With Mokingo’s service providers and business partners We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:
payment processors and facilitators;
credit bureaus, alternative credit scoring agencies and any other credit reporting organisations;
background check and anti-money laundering service providers;
cloud storage providers;
advertising and marketing partners and platform providers;
data analytics providers;
research partners, including those performing surveys or research projects in partnership with Mokingo or on Mokingo’s behalf;
educational and training institute partners;
fleet and merchant partners;
insurance and financing partners;
third party intermediaries involved in the managed investment of funds, such as brokers, asset managers, and custodians;
service providers who perform identity verification services; and
vehicle solutions partners, vendors or third-party vehicle suppliers.
If you requested a service through a Mokingo partner or used a promotion provided by a Mokingo partner, Mokingo may share your Personal Data with that Mokingo partner.
If you have rented a vehicle from our recommended fleet partners to drive with Mokingo, we may share relevant information (e.g. the status of your account, applicable incentives/promotions, your ride statistics) for collaborative efforts (e.g. create new incentives and benefits for you or improving supply of driver partners).
With our legal advisors and governmental authorities We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil the legal purposes (mentioned above), or any of the following circumstances:
where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or
where it is necessary in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community).
provide the essential, basic functions of the use of our Websites, Services or Apps;
authenticate you, or remember your user preferences and settings;
delivering and measuring the effectiveness of advertising campaigns, such as by measuring number of views or clickthroughs;
analyse site traffic and trends;
serve you relevant advertisements across other apps and websites owned by other companies (whether by us or by other advertisers); and
enhance user interface and experience by generally understanding the online behaviors and interests of users who interact with our Website, Services or Apps.
inquire about the processing of your Personal Data and be provided with a copy of it;
in some cases, request the correction and/or deletion of your Personal Data;
in some cases, request the restriction of or object to the processing of your Personal Data;
withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent);
request receipt or transmission to another organisation, in a machine-readable form, of the Personal Data that you have provided to us where we are using your Personal Data based on consent or performance of a contract; and
complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered detriment as a result of unlawful processing of your Personal Data.
Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, choosing not to share your Personal Data with us, withdrawing your consent to our use of it or to your agreement with our Privacy Notice could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in Section II (Use of Personal Data) or that you are unable to make use of the Apps or the Services. After you have chosen to withdraw your consent, we may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations. We will screen and verify all requests beforehand. In order to verify your identity and/or authority to make the request, we may require you to provide supporting information or documentation to corroborate the request. Once verified, we will give effect to your request within the timelines prescribed by applicable laws. IX. AMENDMENTS AND UPDATES Mokingo may modify, update or amend the terms in this Privacy Notice at any time. Such amendments shall be notified to you through the Apps and/ or other appropriate means at least five (5) business days before the effective date. The updated version will be posted on the website http://www.Mokingo.com. It is your responsibility to review the Privacy Notice regularly. Your continued use of the Apps, Websites or Services, or continuing to communicate or engage with Mokingo following the effective date of the modifications, updates or amendments to this Privacy Notice , whether or not reviewed by you, shall constitute your agreement to be bound by such amendments. X. HOW TO CONTACT US If you have any queries about this Privacy Notice or would like to exercise your rights set out in this Notice , please e-mail: firstname.lastname@example.org In order for us to attend to your queries expeditiously, we prefer that inquiries be made via the online form. The original of this Notice is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.
business email address; and
other identifying information about the Authorised User as reasonably requested by Mokingo.
Mokingo will use this information for the purposes of:
authenticating the User;
where applicable, linking the Authorised User’s account with the Client’s Mokingo for Business account or tracking the Authorised User’s business profile bookings on the Apps, as the case may be;
where applicable, verifying the Corporate Billing status of such Authorised User from time to time; and
contacting the User in accordance with the purposes set out in the Privacy Notice .
Upon onboarding such User to the Apps, Mokingo will process the Personal Data of the User in accordance with the Privacy Notice and this Addendum. What Mokingo discloses to its Clients Mokingo will disclose relevant trip and booking information as determined by Mokingo from time to time to the Client to facilitate Corporate Billing. What Mokingo discloses to its individual user Depending on the business profile settings selected by the individual user, the user may retrieve and generate reports containing his/her relevant trip and booking information. IV. PARTIES’ OBLIGATIONS The Client and Mokingo shall each:
individually inform their data subjects of how each processes Personal Data and allow their data subjects to exercise their rights under the local data protection/data privacy laws;
comply with the obligations applicable to each party under the applicable data protection/data privacy laws when processing any Personal Data of the Proposed or Authorised Users;
obtain the necessary consents (if applicable) to facilitate the provision of the Mokingo for Business feature; and
implement appropriate legal, technical and organisational measures to protect Personal Data against unauthorised or unlawful processing and against unauthorised loss, destruction, damage, alteration, or disclosure, as well as any breach or attempted breach of each party’s security measures (“Information Security Incident”).
ADDENDUM 2: MOKINGODEFENCE PRIVACY STATEMENT This Privacy Statement (“Statement”) describes how Mokingo MBA Ltd., its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Mokingo”, “we”, “us” or “our”) collect, use, process and disclose data through use of MokingoDefence and its related services (“MokingoDefence”). Mokingo provides its customers (“GD Customers”) with the MokingoDefence service that helps to prevent, detect, and combat fraud or unsafe activities on their platforms and applications (such as web-based and mobile applications based e-commerce platforms) (“Digital Platforms”). GD Customers will integrate MokingoDefence into their Digital Platforms to proactively capture data which helps to identify potentially fraudulent activities on their Digital Platforms. This Statement applies to the users of GD Customers’ Digital Platforms (“you”), and strictly relates to the data collected, used and disclosed on behalf of GD Customers for the purposes of providing MokingoDefence. Kindly refer to the applicable terms of service and/or privacy notices of the GD Customers to understand how they otherwise collect, use and disclose your data. Please note that MokingoDefence only collects information from the users of GD Customers’ Digital Platforms, details of which are shared in this statement. I. COLLECTION OF DATA To provide MokingoDefence to GD Customers, information from your device and information relating to your use of GD Customers’ Digital Platform will be collected. Such information include device identifier information (such as IMEI, Android ID, MAC address etc), device and hardware information (such as device name, screen size etc) as well as other contextual data in relation to your use of GD Customers’ Digital Platforms (such as IP address, Wifi address, GPS location data, etc). We may combine the information we have collected to derive insights on a particular device (for example, insights on whether there are signs of app modification, data manipulation, device tampering, GPS spoofing). We do not attempt to personally identify you based on the information above in order to provide MokingoDefence to GD Customers. The information on your device that we collect above is done when you interact with GD Customers’ Digital Platforms, for example, when you launch the Digital Platform on your device or when you make a transaction on the Digital Platform. Such collection will be done in accordance with the GD Customers’ terms of service and/or privacy notices. II. USE OF DATA We generally process your information on behalf of GD Customers in order to assist with their fraud detection efforts. It is up to the GD Customers’ sole discretion to apply the outcome derived from the use of MokingoDefence on their Digital Platforms. In this regard, we may use, combine and process your information for the following purposes (“Purposes”):
providing, operating and maintaining MokingoDefence;
investigating faults with, and troubleshooting, MokingoDefence;
research and development for MokingoDefence, including but not limited to improving existing features and services, or developing new features and services, for MokingoDefence;
detecting patterns in the datasets collected to gather insights on fraudulent activities;
regulatory and internal audit compliance purposes; and
responding to any law enforcement request or court order.
Please be assured that the information collected of your device will not be used by Mokingo for any marketing efforts or combined with any other datasets available to Mokingo in a manner that unfairly prejudices you. III. DISCLOSURE OF DATA We may need to share information with various parties for the Purposes. These parties include:
GD Customers, with whom you are registered as a user;
Our subsidiaries and affiliates;
Our service providers (for example, we use Amazon Web Services’ cloud to host your information); and
Our legal advisors, law enforcement officials and government authorities.
Save for the abovementioned parties, we will not disclose your information to any other third party. IV. YOUR RIGHTS OVER YOUR DATA In accordance with applicable privacy laws and to the extent that any information collected pursuant to the use of MokingoDefence may constitute personal data, you may be entitled to access or update your personal data. Given that MokingoDefence’s processing of your personal data is premised on GD Customers’ use of MokingoDefence when you use their Digital Platforms, if you would like to exercise your rights, we recommend that you directly approach the operator of the Digital Platform you are using to obtain more information about how your information is used and processed, and to exercise your rights over your personal data. V. RETENTION OF DATA We retain your information for as long as we have a business purpose (i.e. to provide MokingoDefence, and to fulfil the Purposes) or legal purpose to do so. Once these purposes are satisfied, we take steps to destroy or anonymise your information. VI. INTERNATIONAL TRANSFERS OF DATA Your information may be transferred from the country, state and city (“Home Country”) in which you are present while using GD Customers’ Digital Platforms to another country, state and city (“Alternate Country”). VII. PROTECTION OF DATA We will take reasonable legal, organisational and technical measures to ensure that your information is protected. This includes measures to prevent data from getting lost, or used or accessed in an unauthorised way. We limit access to your information to our employees on a need to know basis. Those processing your data will only do so in an authorised manner and are required to treat your information with confidentiality. Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted through any online means, therefore, any transmission remains at your own risk. VIII. AMENDMENTS AND UPDATES Mokingo shall have the right to modify, update or amend the terms of this Statement at any time by placing the updated Statement on its website. If you have any queries about how your data is being used, please reach out to the GD Customer with whom you may be registered as a user. If you have other queries relating to MokingoDefence, please contact our Data Privacy Officer via the form set out in the Privacy Notice.